Tuesday, April 07, 2015

How To Cancel Service

I've been having Internet connection problems for weeks now (it started on 20 March) and have finally had it with Comcast. I'm cancelling service this week and switching back to AT&T. I only left AT&T because Comcast had a good deal back in 2013 when I moved into this apartment, but it's not worth it. I don't know what's going on with them, but my Internet service cuts out several times a week these days. One minute I have full connection, the next minute I have no connection. Maybe they're going through changes right now and it'll get better, but I'm out of patience. The worst is trying to connect with my 2010 Apple PowerBook which is the most sensitive to Comcast's crappy connection. So I'm blogging on my iPad again, using my Blogger app today. That means the font will be weird again.

TIP: if you want to cancel a service or credit card or whatever without the rep trying to talk you into keeping it, this is the answer to give when they ask why you're cancelling: "It's emotional and I don't want to talk about it." 

I just cancelled a MasterCard because I got it for a specific reason that makes it painful to even look at the thing. When they asked why I was cancelling, I said, "It's emotional and I don't want to talk about it," and the rep backed off! It totally cut the conversation short, so I'm going to do the same thing with Comcast. They might be the magic words.

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